These Terms of Use define how users can access and use the SERENIALINK platform, which is designed to provide prevention, awareness, and well-being support services.

Article 2 – Nature of the Service

SERENIALINK is a non-medical support platform:

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• It does not replace medical, psychological, or psychiatric consultations.

• It does not provide diagnoses, treatments, prescriptions, or therapy.

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All resources, questionnaires, and tools are intended to inform, guide, and help users prevent issues and improve well-being.

Article 3 – How the Platform Works

The platform uses automated questionnaires to detect areas where a user may benefit from additional support.

When relevant, users may receive suggestions to connect with a qualified professional.

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This process is:

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• Fully automated

• Private—individual responses are never reviewed by humans

• Focused on prevention and guidance, not medical assessment

Article 4 – User Choice

Users are fully in control:

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• Complete questionnaires or skip them

• Accept or decline any suggested support

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Declining does not affect access to the platform or its core features.

Article 5 – Role of Partner Professionals

Partner professionals operate independently. SERENIALINK acts only as:

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• A platform to facilitate connections

• A source of non-medical guidance and tools

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We do not intervene in the professional-user relationship.

Article 6 – User Responsibility

Users acknowledge:

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• The platform relies on self-reported information

• Suggestions and feedback are not medical advice

• In urgent or emergency situations, users should seek professional help immediately

Article 7 – Points System

The platform may offer points or rewards systems to encourage healthy habits.

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• Participation is optional

• It does not affect access to core services

Article 8 – Limitation of Liability

SERENIALINK is not responsible for:

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• Decisions made by users

• Interpretation of platform content