Privacy Policy
Purpose of this Policy
Our privacy policy explains clearly and transparently how we collect, use, and protect personal data when you use the platform.
Protecting your privacy and personal information is a top priority for SERENIALINK.
Data We Collect
When using the platform, we may collect:
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Identification information (e.g., user profile).
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Answers to well-being questionnaires (stress, mood, workload).
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Non-medical follow-up data collected regularly.
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Technical data about how you use the site or app.
None of this information is used to provide a medical diagnosis.
Sensitive Data
Some data, such as information about emotional or psychological well-being, may be considered sensitive.
We only collect this data with your explicit consent, and it is used solely for non-medical prevention, guidance, and support purposes.
Automated Data Processing
Questionnaire responses are processed automatically to identify potential needs for support, without human intervention.
If a pattern indicates possible difficulties, the platform may automatically offer a follow-up option or connection with a qualified partner professional.
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This process is fully automated.
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No human sees your individual responses.
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No medical interpretation is applied.
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No medical diagnosis or treatment decisions are made.
User Choice
You are free to accept or decline any follow-up proposal.
Refusing has no consequences, restrictions, or penalties.
Access to Data
The SERENIALINK team does not access detailed questionnaire answers. They only see anonymized indicators necessary to maintain the service.
When a user accepts a follow-up:
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The platform only knows the voluntary follow-up request.
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Partner professionals only receive the minimum information necessary for contact and support.
No personal data is sold or shared for commercial or advertising purposes.
Purpose of Data Processing
Collected data is used to:
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Offer personalized non-medical support.
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Direct users to appropriate well-being resources.
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Facilitate contact with qualified partner professionals.
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Improve the quality and relevance of our services.
Legal Basis
Data processing is based on the user’s explicit consent, given when registering and using the platform.
Consent can be withdrawn at any time, without explanation.
Data Retention
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Data is kept only as long as necessary for the purposes it was collected or until consent is withdrawn.
User Rights
Users have the right to:
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Access their data
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Correct inaccuracies
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Request deletion
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Limit processing
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Object to processing
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Withdraw consent at any time
Data Security
We implement technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure.
Not a Medical Service
SERENIALINK is not a medical or psychological service and does not replace medical consultation.
In cases of distress, emergency, or danger, users should immediately consult a qualified healthcare professional or emergency services.
Policy Updates
This privacy policy may be updated to reflect legal, regulatory, or technical changes.
The version displayed on the platform at the time of use is the applicable one.